Privacy Policy

Information we may collect

Sugar96 Casino may collect information that players provide directly, information created through the use of an account and information collected automatically when the website is accessed. The exact information handled can depend on the services used, account activity, legal requirements and the choices made by each player.

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Information we may collect How we use personal information Cookies, sharing and information security Data rights, retention and policy updates

Account and contact details

When a player registers or communicates with the website, we may handle details such as a name, date of birth, residential information, contact details, login information and account preferences. We may also keep records of communications with support, including questions, requests, complaints and other information needed to respond accurately.

Identity and verification information

To help confirm a player’s identity, age and eligibility to use the service, we may request verification information and documents. These may include identity documents, evidence of address or other information reasonably needed for account checks. Verification information may be reviewed to prevent impersonation, account misuse, fraud, money laundering and other prohibited activity.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, bonuses where applicable, payment methods and related account transactions. Payment providers may process payment information under their own privacy notices. We may receive transaction confirmations or limited payment details needed to operate the account, investigate issues, meet security requirements and maintain appropriate records.

Technical, device and usage information

When a player visits or uses the website, technical information may be collected automatically. This can include an IP address, browser type, device type, operating system, language settings, website activity, approximate location derived from technical information, connection details and dates or times of access. We may also collect information about pages viewed, features used, errors encountered and interactions with the website.

Information from third parties

In some situations, information may be received from payment services, identity verification providers, fraud prevention services, analytics providers or other service partners. We may also receive information where a player asks another person or organisation to contact us on their behalf. Information obtained from third parties is handled for the purposes described in this policy and for purposes connected with providing a secure service.

How we use personal information

Personal information is used to provide, administer and improve the Sugar96 Casino website and related services. We seek to use information in a way that is relevant to the purpose for which it was collected and consistent with reasonable expectations.

Create, maintain and manage player accounts.
Process account activity, deposits, withdrawals and other transactions.
Confirm identity, age, eligibility and account ownership.
Carry out security, anti-fraud, risk and responsible service checks.
Detect, investigate and prevent suspicious, unlawful or prohibited activity.
Provide customer support, respond to enquiries and resolve complaints.
Send service messages, account notices, security alerts and other essential communications.
Send marketing communications where permitted and where the player has provided any required consent.
Personalise or improve website content, performance, functionality and user experience.
Monitor technical performance, troubleshoot errors and protect website systems.
Meet applicable legal, regulatory, tax, accounting and record-keeping obligations.
Establish, exercise or defend legal rights and manage disputes.

Some information may be combined or analysed to identify unusual patterns, protect accounts and improve the reliability of the service. Automated tools may assist with security, verification, fraud detection or operational decisions. Where appropriate, additional review or information may be requested before an account action is completed.

Marketing choices

Players may receive marketing messages only where this is allowed and any required permission has been obtained. A player can withdraw consent to marketing at any time by using an unsubscribe option in a message, changing available account preferences or contacting support. Withdrawing marketing consent does not affect essential service communications, such as security notices, transaction updates or important changes to account terms.

Cookies, sharing and information security

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep players signed in, support essential functions, understand website usage, improve performance and assist with security. Some cookies may be placed by service providers that help operate analytics, payments, verification, security or other website features. Cookies may be session-based and expire when a browser is closed, or remain for longer to remember preferences.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect the availability, security or functionality of some website features. Browser controls vary, so players should review the settings and help information for their chosen browser.

When information may be shared

Personal information may be shared with trusted service providers and professional advisers where they need it to perform services or support the operation of the website. These parties may assist with hosting, technology, payments, identity checks, customer support, analytics, security, fraud prevention, accounting or legal services. They are expected to handle information appropriately and only for relevant purposes.

Information may also be shared where necessary to meet a legal or official request, protect players or other people, investigate suspected fraud or unlawful activity, enforce website terms, protect property and systems, or respond to an emergency. Information may be processed in countries outside Australia where service providers operate. Appropriate steps should be taken to protect information when it is handled by another organisation.

Security

Reasonable technical, organisational and administrative measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure connections, monitoring, authentication procedures and staff or supplier obligations. No online system can be guaranteed to be completely secure, so players should use a strong, unique password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Data rights, retention and policy updates

How to exercise your data rights

Players may contact support@sugar96casino.click to ask about the personal information held about them or to exercise available privacy rights. Requests should include enough information to help locate the relevant account and confirm the requester’s identity. This helps protect personal information from unauthorised disclosure.

Access: ask for a copy of, or information about, personal data held about you.
Correction: ask for inaccurate, incomplete or outdated information to be corrected.
Deletion: ask for personal data to be deleted where there is no valid reason for it to be retained.
Withdrawal of marketing consent: ask for permission for marketing communications to be withdrawn at any time.

Some requests may be limited where information must be retained for security, fraud prevention, dispute management, legal compliance or another valid purpose. We may also need to retain a record of the request and the action taken. If a request cannot be completed in full, the reason may be explained where appropriate. Requests are handled within a reasonable period, subject to the nature of the request and any required identity checks.

Keeping information

Personal information is kept only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment, transaction, communication and security records must be kept for a period required by law even after an account is closed. When information is no longer required, reasonable steps may be taken to delete it, anonymise it or securely dispose of it.

Children and account accuracy

The website is intended for people who are legally permitted to use online gambling services. Players should provide accurate, current information and update it when circumstances change. If information supplied to the website is inaccurate or incomplete, account services, verification or support may be affected.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes in the website, services, technology, business practices or legal requirements. The updated version will be made available on the website and will apply from its stated or published date. Players should review this page periodically to stay informed about how information is handled.

Privacy questions

For privacy questions, data access, correction, deletion or marketing consent requests, contact support@sugar96casino.click. Players should avoid sending unnecessary sensitive information until support explains what is needed for the request.

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